Returns, Exchanges & Repairs

At VŌREN, many of our pieces are individually made to order. Our returns policy has been designed to offer flexibility while reflecting the considered and individual nature of our jewellery.

Change of Mind Returns

VŌREN does not offer refunds for change of mind or incorrect purchases.

Eligible VŌREN pieces purchased within Australia may be returned for an exchange or store credit within 14 days of delivery.

To be eligible for return, jewellery must be unworn, undamaged and in its original saleable condition, with all original packaging included.

Items Not Eligible for Change of Mind Return

We are unable to accept returns or exchanges for change of mind on:

• Bespoke or custom-designed jewellery
• Are Part of our Bespoke collection including all Engagement rings and Wedding bands
• Personalised, engraved or otherwise customised pieces
• Jewellery that has been altered or resized at your request
• Earrings, for hygiene reasons
• Sample, archive or final-sale pieces
• Items purchased during promotions where the offer is expressly marked as final sale

Please carefully review your chosen design, metal, size, engraving and any personalisation before placing your order.

Made-to-Order Jewellery

Many VŌREN pieces are created individually once your order has been placed.

Standard VŌREN designs that have not been personalised, altered or customised may be eligible for exchange or store credit, provided they meet the conditions of our returns policy.

Bespoke jewellery and pieces created or altered specifically to your individual requirements cannot be returned or exchanged for change of mind.

If you have any concerns regarding your bespoke or made-to-order piece, please contact us and we will be happy to discuss how we can assist.

Restocking & Handling Fee

Approved change-of-mind returns for exchange or store credit may be subject to a handling and restocking fee of up to 10% of the purchase price, with a minimum fee of $50.

The applicable fee will be determined based on the individual piece and any costs associated with processing and restocking the return.

Any applicable restocking fee will be confirmed with you before your return is processed.

This fee applies only to approved change-of-mind returns and does not apply where you are entitled to a remedy under the Australian Consumer Law.

Why We Apply a Restocking Fee

Every VŌREN piece is made to order, created specifically in your chosen design, metal, size and specifications. As a result, a returned piece may not be suitable for another client and cannot always be returned to our available collection.

In some instances, returned jewellery may need to be resized, reworked or remade before it can be offered again, resulting in additional material, craftsmanship and handling costs.

Our restocking fee helps cover a portion of these costs while allowing us to continue offering individually made jewellery, high-quality materials and considered pricing across the VŌREN collection.

We appreciate your understanding and encourage you to contact us before ordering if you would like assistance with sizing, design, metal selection or any other details. We are always happy to help you choose your piece with confidence.

Returning Your Jewellery

Please contact VŌREN before returning your jewellery so that your return can be authorised and the appropriate return instructions provided.

Customers are responsible for all costs associated with returning jewellery due to change of mind or an incorrect purchase.

Due to the value of fine jewellery, all returns must be sent using a tracked and fully insured service appropriate to the value of the piece. VŌREN cannot accept responsibility for jewellery lost or damaged while in return transit.

Once received, your jewellery will be inspected to ensure it meets our return conditions before an exchange or store credit is issued.

VŌREN reserves the right to decline a change-of-mind return if the piece does not meet the conditions outlined in this policy.

Store Credit

Approved store credit will be issued once your returned jewellery has been received and inspected.

Store credits are valid for three years from the date of issue and may be used towards purchases from the VŌREN online store.

Repairs & Care

VŌREN jewellery is designed to be worn, loved and enjoyed for years to come.

As with all fine jewellery, your piece may naturally experience signs of wear over time and may occasionally benefit from professional cleaning, maintenance or repair.

If your jewellery requires attention, please contact us with details and photographs of the piece. We will assess the jewellery and advise you of the recommended repair, expected timeframe and any applicable costs before proceeding.

Repairs resulting from accidental damage, improper care, normal wear and tear, or alterations or repairs performed by another jeweller may incur a fee.

Where an issue is covered by a VŌREN warranty or your rights under the Australian Consumer Law, the appropriate remedy will be provided.

Australian Consumer Law

Our change-of-mind policy is in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

If your jewellery is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet a consumer guarantee, please contact VŌREN so we can assess the issue and provide the appropriate remedy, which may include a repair, replacement or refund where required by law.