Shipping policy

Complimentary Shipping

We offer complimentary shipping within Australia on all orders over $300.

All orders are carefully packaged and sent via a tracked delivery service. Signature and insured delivery may be required for high-value pieces.

International shipping is available to selected destinations, with rates calculated based on location and order value.

Wherever you are, we’ll take care to ensure your VŌREN piece reaches you safely.

High-Value Orders & Insurance

For high-value jewellery, additional secure or insured delivery may be arranged where appropriate.

Where additional insurance or a specialised delivery service is requested by the customer, any additional cost will be confirmed prior to dispatch.

For particularly high-value pieces, VŌREN may require insured and/or signature delivery to ensure your jewellery is transported as securely as possible.

International Shipping

VŌREN ships internationally to selected destinations.

International shipping rates are calculated according to your destination, order value and required delivery service and will be displayed at checkout where available.

Some high-value international orders may require a customised shipping quote or additional insurance before dispatch. If this applies to your order, we will contact you directly.

Duties & Taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.

VŌREN is not responsible for delays resulting from customs clearance or local import requirements.

Delivery Timeframes

As many VŌREN pieces are made to order, production time is separate from shipping time.

Estimated production timeframes are provided on the relevant product page. Once your piece has been completed and dispatched, you will receive confirmation and tracking information.

Delivery estimates provided by VŌREN or the relevant carrier are estimates only and may be affected by circumstances outside our control.

Delivery Addresses

Please ensure that your delivery details are correct when placing your order.

If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may be unable to redirect it.

Any additional delivery costs resulting from an incorrect or incomplete address, failed delivery or return to sender may be the responsibility of the customer.

Lost or Damaged Parcels

If your order appears to have been lost or arrives with signs of damage, please contact VŌREN as soon as possible.

Please retain all packaging and, where possible, photograph any visible damage to the parcel before opening it. This will assist us in investigating the matter with the delivery provider.

We will work with you and the relevant carrier to investigate any lost or damaged shipment and determine the appropriate next steps.

Returns Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs.

Due to the value of fine jewellery, returns must be sent using a tracked and fully insured service appropriate to the value of the piece.

VŌREN cannot accept responsibility for jewellery lost or damaged while being returned to us by the customer.

Please refer to our Returns, Exchanges & Repairs Policy for full return conditions.

Lost, Stolen or Damaged Deliveries

All VŌREN orders are carefully packaged and dispatched using a tracked delivery service. Signature and/or insured delivery may be required for high-value orders.

If your order is lost or damaged while in transit, please contact us as soon as possible so we can investigate the matter with the delivery provider.

Once an order has been confirmed as delivered to the address provided at checkout, VŌREN cannot accept responsibility for loss or theft occurring after delivery, except where required by law.

Customers are responsible for ensuring that the delivery address provided is accurate, complete and secure. Where signature on delivery is required, we recommend selecting an address where someone will be available to receive the parcel.

If you provide an authority to leave, safe-drop instruction or request delivery without a signature, you acknowledge the additional risk associated with unattended delivery.